We want to make sure that you are informed of all available cellular service options for your Pinwheel phone. If you’re looking to add your Pinwheel phone to your current provider, or looking to switch to a new one, please check the table below! You can also click on the carrier name to check their coverage map to see if their service is available in your area.
|Carrier||Slim 4||Slim 5||Rugged 2||Rugged 3||Plus 1*||Plus 2|
¹ For AT&T and Cricket users, please note that the Slim 5 only supports 4G/LTE. If you want to use AT&T’s 5G features, please consider getting the Plus 2.*
² Please note that T-Mobile has stopped supporting the Slim 4. Since this is mostly a business decision and not a technical one, It should still be compatible with carriers who use T-Mobile’s towers for their service.*
³ Although Sprint recently merged with T-Mobile, existing Sprint customers’ phone numbers are still using Sprint’s network. If you want to use Sprint with the Pinwheel Slim/Rugged, you’ll need to contact your carrier to ask them to migrate to T-Mobile’s network.
⁴ For existing Tracfone customers, please note that Tracfone was acquired by Verizon last September 2020. For more information on how this affects your service, please check their FAQ.
⁵ For Visible users, please note that although their IMEI-checker says the Plus 1/2 phones are not compatible with their service, we have customers with existing Visible SIM cards test and confirm that the service is working on their phones without any issues. Unfortunately, Visible won’t let you order a new SIM without putting in a compatible IMEI on their website. We’re hoping this changes in the future, but for now, there’s no way to get a brand new SIM for your Pinwheel Plus.
* For existing Pinwheel Plus 1 users, please note that some of our units are locked specifically to certain carriers. If you are not sure which carrier is compatible with your Plus 1, please don’t hesitate to contact customer support!*
If your preferred carrier isn’t listed above, you may contact Pinwheel Customer Care for further assistance. You can also call us at