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How to create your accounts

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  • Updated

In this article...

Introduction

Caregiver Accounts

Child Accounts

 

Introduction

Step one to being a Pinwheel caregiving professional: creating accounts. You'll need two: caregiver and child.
 

Caregivers and their kids have two different accounts. The Caregiver's information will be used to facilitate the happenings on their respective kiddo's phone. The kiddo's information will be used to log into the phone and make sure it's unique to them. This is especially important if you have multiple kids you are working with on the portal.

 
 

Caregiver Accounts

First, you'll want to head over to the Caregiver Portal located on the main Pinwheel website at the top right. This is where you'll do all management of the Pinwheel device and you'll need to create an account to do so.
 
Upon arriving, you'll be presented with the initial login screen, if you don't already have an account (which is why you're here) go ahead and press sign up!
 
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Second, after you have hit sign up you'll need to create your Caregiver account and provide needed information.
 
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Please note:

  • You'll want to use YOUR email and not your kiddos.
  • Your phone number is used to add your contact as an initial emergency contact.
  • You'll be able to use both your email or username as a login.
  • Always write down and remember your password. If you've forgotten your password, there's an article on that here.

Third, now that you have filled in the information, upon hitting sign up it's going to send a verification code to your email. Sometimes this email gets stuck in Spam or All Mail depending on how emails are set up, so please check there before contacting Customer Care.

 
 

Child Accounts

After that, you'll be taken to the child account creation screen. If you weren't, you can go ahead and add a child account (or more) by pressing the "Add Child" button located at the top left of the Caregiver Portal.

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Fill out any needed information and voila! You're done with that and can move onto setting up modes.

 

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Please note:

  • Always write down and remember your password and username. If you've forgotten your password, there's an article on that here.
  • Only use numbers and letters for the username, no spaces or special characters.

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