Missing items in the mail doesn't happen often, but when it does... Pinwheel is here to help!
Sim cards are now shipped with devices, you should receive them at the same time. If you do not, first double-check your invoice in your email to ensure you bought one and if you did, reach out to Customer Care!
Accessories (Cases, screen protectors, etc)
It's a nightmare when a device arrives but the cases or screen protectors don't arrive with it. First things first, double-check your invoice to ensure you bought one and if you did, reach out to Customer Care! (Noticing a trend here? We got your back!)
SIM Card ejector tool
If you've lost it, never worry... Customer Care can't actually help you with this one, but you can totally use any similar thin, small household object (bobby pin, paper clip, push pin, etc) and don't worry about breaking anything... it's all metal.