App requests go through three stages once requested:
- Content Review – We evaluate the app against our healthy app criteria. Then we check for workarounds to sexual content like GIF keyboards, image searches, or in-app browsers when you tap a link. It's done by manual testing and isn't foolproof, but we seem to catch most of the workarounds!
- Technical Review – We download the app to a Pinwheel phone. Most Android apps work on Pinwheel, but some do not. The reason why is a long technical explanation that boils down to firmware, multiple APK files, and device-management policies. It's hard to predict.
- Distribute to Customers – If an app passes both reviews, then we have to add it to all phones. It's a 37-step process (kidding! It's actually a 53-step process! Not kidding). So that's why we only release a few each week.
Now, how do you request an app?
We regularly update and deliver on apps that are in the request section. You can go back there to track all your requests and other customer requests. Or even vote up an app you want that someone else requested.