Refund Policy

Pinwheel Refund and Cancelation Policy

We want you to feel safe to try Pinwheel and return it if it's not a good fit for your child and family.

Phones Purchased Directly from Pinwheel.com:

The phone may be returned for a full refund within 30 days of opening or 60 days of purchase, whichever comes first.

We DO accept returns when not purchased at Pinwheel.com: you must simply include proof of purchase.

How Returns Work:

Mail your return to Pinwheel:

Pinwheel Returns
1023 Springdale Road
Building 1 Suite J
Austin, TX 78721

So that we know who you are, please include a note with your: name, username, email, phone. We will process it within 7–15 business days of return.

We will reimburse you for returned items from Pinwheel.com the same way you paid. If you didn't purchase through Pinwheel.com, we will mail you a check.

Phones that are damaged, unsanitary, dented or scratched may be denied a return or full return.

Pinwheel Software Subscriptions

Any software subscriptions or purchases may be canceled at any time, but there is no refund.

You can cancel your subscription here.

Dec 15, 2020