All About: Technical Questions

  • I can't contact emergency services!

    All phones are required by law to be able to contact emergency services, here's how: Swipe up from the bottom left lock screen to open the dial pad Dial emergency services Quick note: You cannot reach anybody else NOT on the safelist. Kids, if you're reading this, do not contact emergency se...
  • Why are there two usernames/passwords?

    Caregivers and their kids have two different accounts. The Caregiver's information will be used to facilitate the happenings on their respective kids phone. The kids information will be used to log into the phone and make sure it's unique to them. This is especially important if you have multiple...
  • Enable Accessibility service is obscured by 'Other' app!

    Follow along for common issues when trying to Enable Accessibility Service for your Pinwheel Phone! This is a simple fix to a common issue! Follow-along on this Step-By-Step article and we can fix that issue together! Sometimes, when trying to enable the Pinwheel OS to access your phone, other ...
  • My keyboard is missing

    NOTE: This will not help if your phone needs the keyboard to type in your phone unlock password (not Pinwheel password) please reach out to customer service if that is the case. There are two methods to adding the keyboard, the first method is: Swipe down from the top of the phone Tap gear icon...
  • Why can't I set a lock screen password?

    Lots of customers want to be able to set a PIN / password. However, currently this is disabled. There is an issue caused by setting a password that bricks the devices and we are unable to fix it, so we have to overnight a new device, which neither you or us want to do. We are working on a fix tha...
  • I'm getting a bunch of notifications for apps deleted by admin!

    I'm getting a bunch of notifications for apps deleted by admin! Don't worry, this is on purpose! We previously had an issue with our Pinwheel phones reaching the max limit on their available storage. This is due to the way in which our Operating System was downloaded and stored on the phone its...