All About: Technical Questions

  • I can't contact emergency services!

    All phones are required by law to be able to contact emergency services, here's how: Swipe up from the bottom left lock screen to open the dial pad Dial emergency services Quick note: You cannot reach anybody else NOT on the safelist. Kids, if you're reading this, do not contact emergency se...
  • Why are there two usernames/passwords?

    Caregivers and their kids have two different accounts. The Caregiver's information will be used to facilitate the happenings on their respective kids phone. The kids information will be used to log into the phone and make sure it's unique to them. This is especially important if you have multiple...
  • Enable Accessibility service is obscured by 'Other' app!

    Follow along for common issues when trying to Enable Accessibility Service for your Pinwheel Phone! This is a simple fix to a common issue! Follow-along on this Step-By-Step article and we can fix that issue together! Sometimes, when trying to enable the Pinwheel OS to access your phone, other ...
  • My keyboard is missing

    NOTE: This will not help if your phone needs the keyboard to type in your phone unlock password (not Pinwheel password) please reach out to customer service if that is the case. There are two methods to adding the keyboard, the first method is: Swipe down from the top of the phone Tap gear icon...
  • How To: Set a Lock Screen Password

    "I'd like to set up a lock screen password for my kid, like a PIN or pattern!" Great! To do this you will just need to follow the simple steps below: Swipe down from the top Tap the tiny gear While in Settings go to "Display" or "Lock screen" If "Display" find "Password" or "Security" Change the...
  • How To: Disable Battery optimization

    Are you or a loved one afflicted by battery optimization errors on your Caregiver portal? Looks a little something like: This occurs because low power save mode is on and can disable and mess with location data and other device features. You'll want to go ahead and turn battery optimization of...
  • Where is my T-Mobile texts/PIN?

    The T-Mobile texts can be found in Text history on the Caregiver portal. They will be under the "Needs Review" section, so you don't need to approve the number, just get the code. As for the T-Mobile PIN, reach out to Customer Care and ask them to locate your PIN for you on set up, they'll get i...