My keyboard is missing

NOTE: This will not help if your phone needs the keyboard to type in your phone unlock password (not Pinwheel password) please reach out to customer service if that is the case.


There are two methods to adding the keyboard, the first method is:

  1. Swipe down from the top of the phone
  2. Tap gear icon in top right to get to Settings
  3. Find "General management" / "System"
  4. Find "Language and input"
  5. Find "On-screen keyboard" / "Virtual keyboard"
  6. Find "Manage keyboards"
  7. Enable "Simple Keyboard with Emojis"

The second method is:

  1. Swipe down from the top of the phone
  2. Tap gear icon in top right to get to Settings
  3. Find "Apps"
  4. Find "Simple Keyboard with Emojis"
  5. Press open
  6. Tap the enable button
Jan 5, 2021

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