Caregivers and their kids have two different accounts. The Caregiver's information will be used to facilitate the happenings on their respective kids phone. The kids information will be used to log into the phone and make sure it's unique to them. This is especially important if you have multiple kids you are working with on the portal.
I forgot my kid's password (Pinwheel Device)
Caregivers can reset their kid's passwords through the "My Account" section in the top right of the Caregiver Portal.
Even worse, I forgot my OWN password (Caregiver Portal)
If you need to reset your own password, use the "Forgot Password" link on the sign-in page.