All About: Apps

  • What makes a "healthy" Pinwheel app?

    Pinwheel follows its therapist council's guidance on healthy apps. We view apps through three categories: Inherently Healthy – These are bland apps like calculators, clocks, digital wallets, guitar tuners, and family chores apps. It's hard to say a child would be sucked into these except when th...
  • How to request apps and commonly asked questions

    When you need an app that the phone doesn't have, you can propose one! We generally add several each week. "How do I submit an app?" In the Caregiver portal, under the "Apps" tab, there is a button that says "Request an App". "How does Pinwheel evaluate apps?" Content Review – We evaluate the ...
  • Bark and Pinwheel

    Bark works on Pinwheel! "Is Bark included with Pinwheel?" No. You will still have to pay for it, which may be as simple as adding it to an existing family plan or... much more. Here's a link to Bark's pricing page. "Is it easy for my kid to disable?" Bark is a special app. You will need to go t...
  • Life360 and Pinwheel

    Life360 works on Pinwheel! "Is Life360 free?" No. You will still need to pay for it, same as Bark or other premium apps. Here's a link to the Life360 plan pricing page. "How do I get location services to work on Life360?" You'll need to go to Accessibility in Settings and turn Life360 to on for...
  • Setting up Google Apps with an Account

    If you need to set up any Google app, you're going to need an account attached. Here's what you'll want to do to get that set up: Open "Pinwheel Settings" Unlock Parental Controls Press "Google Login" Go to Settings Go to Account Add account > Google Once you've done this, most of the Google ...
  • The photo I took isn't appearing in the gallery!

    We've seen that the first picture taken on the phone often disappears for some reason. Try taking another few and it should be there or try restarting the device! If the photos don't appear after a few moments, please contact Customer Care and we'll see if we can resolve the issue for you!
  • I approved an app, but don't see it

    Usually, that means that the app category of the app isn't available in the mode your phone is currently in. To fix that, you need to go to the Caregiver portal and check the following things: Check which app category the app is in. For example, Spotify is in "Music & Audio" and Weather is ...