All About: Apps

  • What makes a "healthy" Pinwheel app?

    Pinwheel follows its therapist council's guidance on healthy apps. We view apps through three categories: Inherently Healthy – These are bland apps like calculators, clocks, digital wallets, guitar tuners, and family chores apps. It's hard to say a child would be sucked into these except when th...
  • How to request apps and commonly asked questions

    When you need an app that the phone doesn't have, you can propose one! We generally add several each week. "How do I submit an app?" In the Caregiver portal, under the "Apps" tab, there is a button that says "Request an App". "How does Pinwheel evaluate apps?" Content Review – We evaluate the ...
  • Bark and Pinwheel

    Bark works on Pinwheel! "Is Bark included with Pinwheel?" Yes, if you choose it. During the checkout process, you are able to add Bark onto your purchase, through Pinwheel, Bark is only $5/month! Customer Care can also assist in helping you get Bark on your plan as well. "I purchased Bark but h...
  • Life360 and Pinwheel

    Life360 works on Pinwheel! "Is Life360 free?" No. You will still need to pay for it, same as Bark or other premium apps. Here's a link to the Life360 plan pricing page. "How do I get location services to work on Life360?" You'll need to go to Accessibility in Settings and turn Life360 to on for...
  • How To: Add a Google Account

    If you need to set up any Google app, you're going to need an account attached. Here's what you'll want to do to get that set up: Open "Pinwheel Settings". Unlock Parental Controls. Press "Google Login". Allow a moment for it to push you to where it needs to go. OPTIONAL: If you have a PIN on yo...
  • The photo I took isn't appearing in the gallery!

    We've seen that the first picture taken on the phone often disappears for some reason. Try taking another few and it should be there or try restarting the device! If the photos don't appear after a few moments, please contact Customer Care and we'll see if we can resolve the issue for you!
  • I approved an app, but isn't installing / is missing.

    There's two reasons an app wouldn't appear right now: The app category isn't available in the mode your phone is in. The app didn't kickstart an install because there wasn't a mode change. To fix that, you need to go to the Caregiver portal and check the following things: Check which app catego...