How to request apps and commonly asked questions

When you need an app that the phone doesn't have, you can propose one! We generally add several each week.

"How do I submit an app?"
In the Caregiver portal, under the "Apps" tab, there is a button that says "Request an App".

"How does Pinwheel evaluate apps?"

  1. Content Review – We evaluate the app against our healthy app criteria. Then we check for workarounds to sexual content like GIF keyboards, image searches, or in-app browsers when you tap a link. It's done by manual testing and isn't foolproof, but we seem to catch most of the workarounds!
  2. Technical Review – We download the app to a Pinwheel phone. Most Android apps work on Pinwheel, but some do not. The reason why is a long technical explanation that boils down to firmware, multiple APK files, and device-management policies. It's hard to predict.
  3. Distribute to Customers – If an app passes both reviews, then we have to add it to all phones. It's a 37-step process (kidding! It's actually a 53-step process! Not kidding). So that's why we only release a few each week.

"I would love updates on the apps I requested!"
You're in luck! We keep a regularly updated and thorough list of our apps and their spots in the process here.

"I need X, but I'm not sure what app does that safest!"
If you need a type of app but aren't sure exactly which, go ahead and research on the Google Play store! For example, it took us quite some time to find a notetaking app with no ads, but almost no time to find a music player that has zero ads and doesn't connect to the Internet (it's almost like someone built the app wishing Pinwheel existed).

Feb 19, 2021

Contact Us

Not finding what you're looking for? Contact Us Directly