All About: Cellular Providers

  • Cellular providers and Pinwheel common questions

    Hey, we here at Pinwheel get a lot of questions about cellular providers and their various interactions with the Pinwheel device. That being said, in this article is all of our frequently asked questions, see if any of them match yours! "Is it safe to use ANY cellular provider on my child's devi...
  • What's the deal with Verizon/CDMA?

    We get a lot of questions about Verizon and their specific network, here are the answers to all your burning questions (hopefully): "Why is the Verizon device more expensive?" Verizon's devices have a Qualcomm chipset and a completely different antenna to connect to Verizon's network, which is r...
  • WiFi calling and how it works

    Pinwheel Rugged *does not** support WiFi calling. Pinwheel Slim does.* "What is WiFi calling?" WiFi calling is a feature that allows kids to make calls without using the data. If you're in a location where data is not so good, then WiFi calling may be the answer. This feature is provided by the ...
  • Sprint/T-Mobile does not mean Sprint works

    We're commonly asked if because of the merger between Sprint and T-Mobile that they will be able to use the Pinwheel device. However... Sprint and T-Mobile merged financially, however they did not merge cellularly. Meaning, if you have Sprint or T-Mobile you can utilize both networks but still w...
  • List of compatible service providers

    There are two things to pay attention to here: 1) if your carrier is not on this list, it's because we don't have extensive testing. It does not mean it doesn't work on your network and 2) if your carrier does work and is not on this list, let us know and we will add it to help future customers, ...