All About: Cellular Providers

  • Cellular providers and Pinwheel common questions

    Hey, we here at Pinwheel get a lot of questions about cellular providers and their various interactions with the Pinwheel device. That being said, in this article is all of our frequently asked questions, see if any of them match yours! "Is it safe to use ANY cellular provider on my child's devi...
  • What's the deal with Verizon/CDMA?

    We get a lot of questions about Verizon and their specific network, here are the answers to all your burning questions (hopefully): "Why is the Verizon device more expensive?" Verizon's devices have a Qualcomm chipset and a completely different antenna to connect to Verizon's network, which is r...
  • What is WiFi calling and how does it work?

    The Verizon version of the Pinwheel is currently the only device that supports WiFi calling! "What is WiFi calling?" WiFi calling is a feature that allows kids to make calls without using the data. If you're in a location where data is not so good, then WiFi calling may be the answer. This featu...
  • Sprint/T-Mobile does not mean Sprint works

    "Can I use Sprint because Sprint and T-Mobile merged?" Sprint and T-Mobile merged financially, however they did not merge cellularly. Meaning, if you have Sprint or T-Mobile you can utilize both networks but still will use your original network if you can. Think about it like this, if you took t...
  • List of compatible service providers

    There are two things to pay attention to here: 1) if your carrier is not on this list, it's because we don't have extensive testing. It does not mean it doesn't work on your network and 2) if your carrier does work and is not on this list, let us know and we will add it to help future customers, ...