Getting Started: Pinwheel Device

  • Step One: Insert SIM into the phone [Video]

    The phone will not work properly before a SIM card is in it. That's because the SIM reads time zone, location, and other important data from the SIM's cellular settings. Slim Model Filmed live in Austin, here's Ethan with a guide on how to insert a SIM card into your Slim device! Rugged Model...
  • How To: Accept the prompts on first login [Video]

    There are several prompts on first login! Don't worry, in the end you're not allowed to do anything other than say yes! 😂 Slim Model Enjoy this featurette starring Isaiah as he accepts prompts! Rugged Model Enjoy this featurette also starring Isaiah again as he accepts more prompts!
  • How To: Get the Phone on WiFi [Video]

    You don't have to log into the phone to get on WiFi and download settings from the caregiver portal. You do want the phone on WiFi to save data. Here's how to do it, starring... Isaiah's hand:
  • How To: Unlock Parental Controls

    First thing you're probably wondering: What do parental controls do? Here's a list: Clearing caches: Amazing! This resets Pinwheel (and the parental controls password) and clears the cache. There is no data loss, but this can fix some things. Please consult with a Customer Care rep before taking...
  • How To: Enable Accessibility

    If you're getting pop ups asking to enable accessibility, go ahead and do it! Here's how: Press "Open Settings" Press "Pinwheel" Toggle on "Use service" Press "Allow" Done! Easy money! *this works a bit different on the Verizon, but it's roughly the same
  • How To: Clear Pinwheel Cache

    Since we update the phone often, sometimes there are issues with the device that can be fixed by clearing the cache. We do not recommend clearing the cache randomly, this logs out and causes poor user experience. Please consult with Customer Care before clearing caches. Please make sure to note ...
  • How To: Find My Kid's Phone Number

    Might we suggest the phone number reveal partayyyy!?! Really, it's a big moment. Photos, announcements, confetti. Put the SIM in the phone. If you don't know how, refer to this article. Add someone to the safelist as an emergency contact so they'll always be available to call through the Caregi...
  • How To: Find Your Pinwheel ID

    If you're instructed to find the Pinwheel ID (IMEI) on your phone, but you don't know how to find it, you've come to the right place. There are TWO (2) places to find your Pinwheel ID The first is the Caregiver portal, this Pinwheel ID will display as alphanumeric (both work) Go to the dashboa...
  • Questions on Voicemail

    Questions about the voicemail system are asked commonly, here are the answers. "How do I set up voicemail?" Gain access to the dial pad. Tap top right three dots. Tap "Settings" Tap "Voicemail" Tap "Advanced settings" Tap "Setup" Safelist THAT voicemail number and then call it when ready to set...
  • Do kids need email?

    No! Pinwheel uses usernames and passwords so that kids won't need emails to use Pinwheel. However, many third party apps available for the Pinwheel phone are not as forward thinking, and you may need an email for your child in order to use those other services. We recommend the privacy-focused s...
  • How To: Change the Wallpaper

    Step 1: Take a photo or make something in the Canva app and save/download Step 2: Open Gallery Go (bottom right app icon) and find the image Step 3: Tap the three dots on the upper right and "use as" wallpaper
  • How To: Access the Dial Pad

    You are capable of accessing the dial pad for emergency services and other circumstances... you are NOT able to call from the dial pad to numbers outside of the contact list. (Other than emergency services!) Steps below: Swipe down twice from the top and press the tiny gear to access settings. ...
  • How To: Reload Pinwheel

    Reloading Pinwheel is essentially kicking the software and asking it to recheck all of the aspects of the device to the Caregiver portal. There's a ton of reasons you'd want to reload Pinwheel: Incorrect mode. Apps aren't installing. New contact added. Customer Care asked you to. Here's how to ...
  • What is Pinwheel Settings?

    Pinwheel Settings is a custom application used for Pinwheel troubleshooting processes and information. Pinwheel Settings is different from the regular settings on the device. You can access those by swiping down twice and pressing the tiny gear. There's quite a few things you can do on the Pinw...