Getting Started: Pinwheel Device

  • Step One: Insert SIM into the phone [Video]

    The phone will not work properly before a SIM card is in it. That's because the SIM reads time zone, location, and other important data from the SIM's cellular settings. Slim Model Filmed live in Austin, here's Ethan with a guide on how to insert a SIM card into your Slim device! Rugged Model...
  • How To: Accept the prompts on first login [Video]

    There are several prompts on first login! Don't worry, in the end you're not allowed to do anything other than say yes! 😂 Slim Model Enjoy this featurette starring Isaiah as he accepts prompts! Rugged Model Enjoy this featurette also starring Isaiah again as he accepts more prompts!
  • How To: Get the Phone on WiFi [Video]

    You don't have to log into the phone to get on WiFi and download settings from the caregiver portal. You do want the phone on WiFi to save data. Here's how to do it, starring... Isaiah's hand:
  • How To: Unlock Parental Controls

    First thing you're probably wondering: What do parental controls do? Here's a list: Clearing caches: Very exciting! This is a common tech fix for us! Unlocking Google Login accessibility: Tantalizing! This is the method to get the phone hooked up to a Google account for all of the Google apps yo...
  • How To: Enable the Accessibility Setting [Video]

    If you need to accept accessibility and you are unsure how, here's how: Press "Open settings" Press "Installed services" Turn on Pinwheel Or, if you like, we also have videos: Slim Model Follow along as Isaiah's hand (he's a hand model, I bet) goes through this process on the Slim...: Rugged...
  • How To: Clear Pinwheel Cache

    Since we update the phone often in these early days, we often need you to clear out old garbage! This is also the answer to a majority of the questions put forth to support! Also, when the team refers to the "Desktop" they are referring to the application titled "Pinwheel". Now, let's learn toget...
  • How To: Find My Kid's Phone Number

    Might we suggest the phone number reveal partayyyy!?! Really, it's a big moment. Photos, announcements, confetti. Put the SIM in the phone. If you don't know how, refer to this article. Add someone to the safelist as an emergency contact so they'll always be available to call through the Caregi...
  • How To: Find Your Pinwheel ID

    If you're instructed to find the Pinwheel ID (IMEI) on your phone, but you don't know how to find it, you've come to the right place. Please do not include any slashes when providing your Pinwheel ID. Slim The Slim has two places you can find the Pinwheel ID of your device. The first method: P...
  • Questions on Voicemail

    Questions about the voicemail system are asked commonly, here are the answers. "How do I set up voicemail?" Press the power button once, press the power button again At the bottom right should be a phone icon, tap and swipe up from that You'll now have access to the phone app / dial pad (Note: ...
  • Do kids need email?

    No! Pinwheel uses usernames and passwords so that kids won't need emails to use Pinwheel. However, many third party apps available for the Pinwheel phone are not as forward thinking, and you may need an email for your child in order to use those other services. We recommend the privacy-focused s...
  • How To: Change the Wallpaper

    Step 1: Take a photo or make something in the Canva app and save/download Step 2: Open Gallery Go (bottom right app icon) and find the image Step 3: Tap the three dots on the upper right and "use as" wallpaper