How To: Clear Pinwheel Cache

Since we update the phone often in these early days, we often need you to clear out old garbage! This is also the answer to a majority of the questions put forth to support! Also, when the team refers to the "Desktop" they are referring to the application titled "Pinwheel". Now, let's learn together!

Note: Only do this for your troubleshooting purposes on the Pinwheel App. Customer Care will clear caches on other apps as needed.

Step by step:

  1. Swipe to the right
  2. Tap "Pinwheel Settings"
  3. Unlock Parental Controls
  4. Press "Clear cache"
  5. Typically, you have to log back in and re-enable accessibility: this is normal
Feb 15, 2021