All About: Orders and Shipping

  • When will my phone arrive?

    Orders can take 5-10 days to arrive. Most of our orders are fulfilled our shipping center and there's a tracking number automatically emailed to you when we ship out phones. If you don't get it, first please check Spam or All Mail. If you can't find it from there, please reach out to Customer Ca...
  • My order arrived, but something is missing!

    Missing items doesn't happen often, but when it does, here's where to find the answer: That thing you use to open the SIM card tray If you did not, for whatever reason, receive one of these in the box with your phone then you can use a paper clip, bobby pin or similarly sized poking object to o...