All About: Orders and Shipping

  • When will my phone arrive?

    Most orders take 3-5 days to arrive. (Delays can take up to 5-10 days.) Most of our orders are fulfilled our shipping center and there's a tracking code automatically emailed to you when we first print the label. If you didn't get it, first please check spam. If your order is taking longer than...
  • My order arrived, but something is missing!

    Missing items doesn't happen often, but when it does, here's where to find the answer: My phone has arrived, but not my SIM card (or visa versa) We order the SIM card through T-Mobile, so it usually takes 1-3 business days to get to you, and sometimes the phone can beat the SIM card (or visa ve...