Missing items doesn't happen often, but when it does, here's where to find the answer:
My phone has arrived, but not my SIM card (or visa versa)
We order the SIM card through T-Mobile, so it usually takes 1-3 business days to get to you, and sometimes the phone can beat the SIM card (or visa versa). This means that you should expect your SIM card within 1-3 business days of receiving your phone.
That thing you use to open the SIM card tray
If you did not, for whatever reason, recieve one of these in the box with your phone then you can use a paper clip, bobby pin or similarly sized poking object to open the SIM tray. Also, yes, I don't know the specific name of it.
If you ordered a phone and the accessories did not arrive with it, contact Customer Care and we will make sure you get your requested items as soon as possible.