When will my phone arrive?

Orders can take 5-10 days to arrive.

Most of our orders are fulfilled our shipping center and there's a tracking number automatically emailed to you when we ship out phones. If you don't get it, first please check Spam or All Mail. If you can't find it from there, please reach out to Customer Care and we can provide you with a tracking number and information.

If your order still hasn't arrived after the shipment times, please reach out to Customer Care for assistance.


Please don't buy Pinwheel for how fast it will get there, but for what it means for your child’s lifelong relationship with technology.

Aug 13, 2021

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