If you ordered a Dual Layer case with your Pinwheel Plus 3 phone, please make sure to follow these instructions on how to install and remove the case from your phone to make sure you don't damage the device in the process.
How to install the case on your phone
Video link: https://youtu.be/NZIVmMGfGi0
- Pull the case apart using the tab on the side.
- Put the front part of the case on the phone and snap in.
- Put the back part of the case on the phone and snap in
How to remove the case from your phone.
- Pull the case off using the tab near the power button on the side. Do NOT pull it off from the top since that could pull off the back of the phone.
- Pull the front part off with the same tab on the side.
- Push the phone out.
Should you have further concerns, contact Pinwheel Customer Care or call/text us at (888) 903-7977. Our support hours are open daily from 7 AM to 9 PM CT.