We want you to feel safe to try Pinwheel and return it if it's not a good fit for your child and family.
Phones Purchased Directly from Pinwheel.com:
The phone may be returned for a full refund within 30-60 days of purchase.
We DO accept returns when not purchased at Pinwheel.com: you must simply include proof of purchase.
How a return works:
- You may return your device and accessories for a refund (of the device payment) up to 30 days after receiving the device. You must provide your full name and account email for proof of purchase. Upon receiving the returned device, your refund will be processed within the next 1-5 business days.
- We’d prefer you return your device in its original package with all original contents; undamaged, and in good working condition. However, the only necessary returned item is the device in good working condition.
- The returned device is eligible for a refund as long as:
- The device is undamaged, physically.
- Customer sends one printed Return/Exchange form per phone in the box, as provided by Customer Care.
- Customer sends items back in a standard cardboard shipping box or carrier.
- The customer will be responsible for sending the device back, however, Customer Care will be responsible for sending the customer a prepaid shipping label and Return/Exchange forms.
- Pinwheel software subscriptions may be cancelled at any time, without needing to return the device, but previous months will not be refunded.
Once you have received the Return/Exchange forms and any shipping labels, go ahead and box the device(s) up and send them our way!
We will reimburse you for returned items from Pinwheel.com the same way you paid. If you didn't purchase through Pinwheel.com, we will mail you a check.
Phones that are damaged, unsanitary, dented, or scratched may be denied a return or full return.
Pinwheel Software Subscriptions:
Any software subscriptions or purchases may be canceled at any time, but there is no refund. You may cancel your subscription at any time via the Caregiver portal but please remember this will disable your device as well.
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