Hi there! If you have any questions about Pinwheel products in general, you've come to the right place. Here, we've listed frequently asked questions about Pinwheel's features, subscription, hardware information, and other details that are not covered by our more specific articles.
Why is there a monthly subscription to use Pinwheel?
Pinwheel is a service which will allow you to remotely manage and monitor your child’s phone activity. The monthly subscription will:
- Grant you access to the Caregiver Portal through your computer or smartphone
- Grant your child access to the Pinwheel phone itself
- Use available feature like the Pinwheel OS, Contacts and Messenger apps
- Keep the phone updated to use up-and-coming features
- All apps curated in the App Library
Is there a “family plan” or discount on the subscription if we purchase several phones?
The Pinwheel monthly subscription of $14.99/month for the first phone, plus $5/month for each succeeding phone.
What are the Pinwheel phone models?
The current Pinwheel models are the Slim 5 (BLU G91s), Rugged 3 (Ulefone Armor X10 Pro), Plus 3 (Samsung Galaxy A14 5G), and Pixel (Google Pixel 6A). All models have the Pinwheel OS pre-installed to them, and should all have the same features.
Can I install the Pinwheel OS on my own device?
No. Each of our phones have to pass quality inspection, making sure it works with our system. Even if you purchase a phone that is the same model as the ones we have in our store, they're not guaranteed to work due to unnecessary "bloatware" apps some retailers include on their phones.
What should I do if the phone is broken? Is the phone covered by insurance?
We have an insurance plan courtesy of Clyde! For more information, please visit our Clyde FAQ article. If you think your phone has any hardware issues, please contact customer care so our tech team can advise you on how to proceed, as well as offer you replacement options.
Can the phone be used to browse websites?
The short answer is No. We’ve made sure to remove any access to web browsers on the phone. However, some apps require their built-in web browsers to work. If this is the case, we at least made sure to note it down on the app’s description on our App Library. To find out more about these descriptions, check our App Library FAQ
Do you ship to Canada?
Currently, we only ship within the US. You can try shipping the phone personally if you have a US address, but we can't guarantee that our phones will work once you get your hands on them.