Check this article if you have any questions related to your cellular provider. If you want to set up your Pinwheel phone with your existing carrier, or looking to start fresh with a new provider, then these answers might help!
Does Pinwheel offer cellular service?
Yes, we recently launched our own Cellular Service! Our carrier should be compatible on all of our current on-sale phones. You may use their respective Coverage map to check availability in your area.
Which region is Pinwheel Wireless available?
Pinwheel Wireless is currently available in the US and UK.
Can I use Pinwheel Wireless to call and send texts internationally?
Currently, Pinwheel Wireless only works within the designated country. This means US numbers are not able to make calls or send texts to Canada, etc.
Can I port my old number to Pinwheel Wireless?
Yes, you can! Make sure the old cellular service is still active, and that you haven't activated your Pinwheel Wireless just yet. Please ready the following:
- Your CGP email
- Your billing email (if different from your Stripe email)
- Child's username
- The ICCID of our SIM (you can check this via your SIM card)
- Your old phone number
- The name of your previous carrier
- Your account number from your previous carrier
- Your account PIN from your previous carrier
- The billing address used with your previous carrier
Can I use a different cellular provider?
Pinwheel phones are unlocked, meaning a wide range of carriers should work as long as the provider is compatible with the model itself. For US customers, please check our list of tested carriers for more information on compatibility and availability in your area. Customers from Canada can check this link for compatible carriers in your region. UK customers shouldn't have issues with carrier compatibility. You may read more about UK services via this article!
Can I add the Pinwheel phone to an existing cellular plan?
Yes! Please check first if your Pinwheel phone model is compatible with your preferred carrier by checking this page. Then, you can go ahead and check with your cell service provider if you can add them to your existing plan. They might ask you for the phone model and IMEI (You can find this in your Caregiver portal as your Pinwheel ID) make sure you have those ready!
Do I need data in my plan for my child to use the Pinwheel phone?
Internet connection is required to ensure certain Pinwheel features to work like location tracking and scheduling. Certain apps also require internet connection as well.
Is the cellular service separately billed from the Pinwheel Caregiver subscription?
Yes. Pinwheel has a separate recurring billing for both the Pinwheel Caregiver app and the Pinwheel Wireless service.
If you have your own carrier, you only need to pay the subscription for the Caregiver app. You can then settle your cellular billing with your provider.
Didn’t find the answer you were looking for? You can contact Pinwheel Customer Care and we’ll answer any questions you may have! You can also call us at (888) 903-7977