Troubleshooting

How-to guides

• How to reset network connection
• How to reload Pinwheel
• How to find your kiddo's phone number
• How to enable accessibility
• How to disable battery optimization
• How does Pinwheel handle workarounds?

Third-party apps

• Apps not showing up or missing in the phone

Phone Settings

• The phone has low storage
• Why can’t my child use the Recents button on their phone?
• Not receiving notification from text messages, calls, or apps

Texts and Calls

• Why can’t my phone send/receive iMessages
• Update Your Safelist
• Group Message Troubleshooting