Troubleshooting

How-to guides

• How to enable app usage access
• How to reset network connection
• How to reload Pinwheel
• How to find your kiddo's phone number
• How to clear the Pinwheel cache
• How to enable accessibility

See all 8 articles

Third-party apps

• Apps not showing up or missing in the phone

Phone Settings

• Why can’t my child use the Recents button on their phone?
• Not receiving notification from text messages, calls, or apps

Texts and Calls

• Why can’t my phone send/receive iMessages
• Update Your Safelist
• Group Message Troubleshooting