Skip to main content
Pinwheel Help Center home page
Submit a request
Sign in
  1. Pinwheel
  2. Troubleshooting

Troubleshooting

How to set up and use the Pinwheel device

How-to guides

  • How to reset network connection
  • How to reload Pinwheel
  • How to find your kiddo's phone number
  • How to enable accessibility
  • How to disable battery optimization
  • How does Pinwheel handle workarounds?

Third-party apps

  • Apps not showing up or missing in the phone

Phone Settings

  • The phone has low storage
  • Why can’t my child use the Recents button on their phone?
  • Not receiving notification from text messages, calls, or apps

Texts and Calls

  • Why can’t my phone send/receive iMessages
  • Update Your Safelist
  • Group Message Troubleshooting
Pinwheel