Some features on your Pinwheel phone can only be accessed through the Parental Controls, but how exactly do you unlock it?
- Swipe up from the home screen, locate, and open the Pinwheel Settings app.
- Select Unlock Parental and Troubleshoot Options and enter your Caregiver login credentials.
- After unlocking the Parental Controls, you’ll have access to other security features of the phone, such as the following:
A. Google Login: Sign in to your child’s Google account to use Google apps on the Pinwheel phone without having to log in to each app every time.
B. Spotify Settings: Configure explicit content and other Spotify Settings
C. Keyboard GIFs, Stickers, : Enable or turn off the use of GIFs and stickers.
D. Log Out: Logs out the child account from your Pinwheel phone.
E. Check Current Location Status: Confirm the phone’s location using its latitude and longitude.
F. Reset Pinwheel Device: Clears cache and reverts all app settings to default. Note that this will log the child account out of the phone, but doesn’t delete data such as messages, photos, or videos.
- Selecting Lock Parental and Troubleshoot Options or being in idle for more than five minutes will automatically lock the Parental Controls.
If you need further help or have other concerns, contact Pinwheel Customer Care or call/text us at (888) 903-7977. Our support hours are open daily from 7 AM to 9 PM CT.