Welcome to the Pinwheel FAQs

Getting Started: Caregiver Portal

7 articles in this Topic

• How To: Create Your Accounts
• How To: Add Contacts and Put Them in a Mode [Video]
• How To: Set Up the Schedule [Video]
• How To: Edit Modes [Video]
• How To: Use a Routine [Video]
• How To: Choose the First Apps [Video]
• How To: Change Your Password(s)

All About: Orders and Shipping

2 articles in this Topic

• When will my phone arrive?
• My order arrived, but something is missing!

All About: Cellular Providers

5 articles in this Topic

• Cellular providers and Pinwheel common questions
• What's the deal with Verizon/CDMA?
• What is WiFi calling and how does it work?
• Sprint/T-Mobile does not mean Sprint works
• List of compatible service providers

All About: Known Workarounds/Dangers

3 articles in this Topic

• What are workarounds/dangers?
• Facebook Login Workaround in Spotify, Calm, and other major apps
• Wifi Through Pinwheel’s Mobile Hotspot

All About: Apps

7 articles in this Topic

• What makes a "healthy" Pinwheel app?
• How to request apps and commonly asked questions
• Bark and Pinwheel
• Life360 and Pinwheel
• How To: Add a Google Account
• The photo I took isn't appearing in the gallery!
• I approved an app, but isn't installing / is missing.

Getting Started: Pinwheel Device

14 articles in this Topic

• Step One: Insert SIM into the phone [Video]
• How To: Accept the prompts on first login [Video]
• How To: Get the Phone on WiFi [Video]
• How To: Unlock Parental Controls
• How To: Enable Accessibility
• How To: Clear Pinwheel Cache
• How To: Find My Kid's Phone Number

See all articles in Getting Started: Pinwheel Device →

All About: Pinwheel Messenger

2 articles in this Topic

• How To: Enable Group Messaging
• How To: Enable Image Texting

All About: Information

3 articles in this Topic

• Refund Policy
• Technical specifications (Slim)
• Technical specifications (Rugged)

All About: Pinwheel Subscription

3 articles in this Topic

• Canceling subscription stops software access
• What is included in the $15/month subscription?
• Why does Pinwheel charge for software?

All About: Technical Questions

7 articles in this Topic

• I can't contact emergency services!
• Why are there two usernames/passwords?
• Enable Accessibility service is obscured by 'Other' app!
• My keyboard is missing
• How To: Set a Lock Screen Password
• How To: Disable Battery optimization
• Where is my T-Mobile texts/PIN?